Q: How to remove the dust cup for cleaning?
A: First, please keep it at 90°vertical, Half-pull the ring to loosen the lid of the trash can and pour out the trash. Then pull the ring fully and lift the bin to remove the dust cup. It can be cleaned after removal. We suggest that you wash the dust cup after each use and allow it to dry before use.
Q: The suction block indicator on the screen is Bright red, what should I do to get the vacuum cleaner to work properly?
A: This is because the vacuum cleaner is blocked and and you need to clean the HEPA, telescoping poles, floor brushes, etc. First, please turn the HEPA filter counterclockwise and remove it, wash it with cold water and dry it; second, please separate the cyclone separator from the trash can, and use a brush to remove debris and dust; third, please check the telescopic rod for garbage and clean it. Fourth, please pull to release the brush locking clip to remove the brush locking clip, then lift to remove the roller brush to clean the hair and garbage on it. Fifth, check the air inlet and outlet to ensure that there is no garbage blockage.
Q: How do i remove filter to clean it?
A: Please hold the top and turn it 90°counterclockwise to remove the filter. After taking it off, please wash it with cold water and let it dry before use. We suggest that you clean in 3-6 months or when the airflow is weak.
Q: How do i clean the floor brush?
A: First pull the brush locking clip, take out the floor brush and wash it with cold water, if necessary, use tweezers to clean the crumbs on the small roller. Please use it after drying.
Q: The black sticky tape at the bottom of the roller fall off, what should I do?
A: There are four small clips on the bottom of the floor brush to hold the black sticky tape, you can hold it in place without falling off.Stick with super glue if necessary.
For any other questions, please contact our customer service team through:
Email: belifehome@outlook.com
Phone: 401-300-0032 (Hours: 9AM-5PM, WEEKDAY)